INBOX
Every conversation,
one inbox.
WhatsApp, calls, email, SMS, website chat and forms — threaded by customer and routed to the right person. Instagram is next.
EARLY ACCESS Available to pilot businesses as it rolls out.01
Threaded by customer, not by channel
Someone who calls, then WhatsApps, then fills a form is one thread with one history.
Merge by phone, email and nameAssign, snooze and mention teammatesReply-time targets per team
02
ZI drafts, people decide
ZI drafts replies in your tone using the customer's history. Approve, edit, or let trusted replies send on their own.
Manual, Assist and Autopilot per channelGuardrails per channelEvery AI reply logged
03
Route by team, skill and hours
Enquiries land with the right person; after hours, ZI answers and hands over in the morning.
Round-robin and skills routingAfter-hours to ZILive handoff both ways
1thread per customer, every channel
0personal phones needed
Freefor every user